MoneyChain Pty Ltd (ABN 14 139 997 032) and its subsidiaries and affiliated companies respect the confidentiality of information and personal privacy. We are committed to ensuring the privacy of your information and comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) ("Privacy Act").
Any reference to "MoneyChain," "we," or "our" in this Privacy Policy refers to MoneyChain Pty Ltd. MoneyChain is an Australian-based remittance service company (AUSTRAC registration number: IND100228861-001).
This Privacy Policy applies to our website, services, and software applications running on mobile devices such as smartphones and tablets ("Website and Applications RONG YI HUI").
This Privacy Policy outlines our policies on when we collect information, what information we collect, how we collect and protect information, how we process information, and how you can access and update your information. It is part of our Terms of Use. By providing us with your information, you agree to us processing your information as described herein.
What information do we collect and hold?
To comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and other related regulations ("AML/CTF Laws"), we collect the following information from you:
- Your identity information, including your name, gender, date of birth, nationality, email address, residential address, contact phone number (phone, mobile, fax), bank account details, identification, and verification information.
- Recipient information, including the recipient's name, date of birth, email address, residential address, bank account details, identification, and verification information, as well as your relationship with the recipient. Recipient information is only required when you choose to add a recipient as a beneficiary.
- Corporate client information, including business registration documents and personal information of individuals who ultimately own or control the business.
- Any additional documents/information you provide to our representatives through online, email, WeChat, phone, WhatsApp, or other means.
- Transaction information/documents generated during the use of our services.
- Any other information required by AML/CTF Laws (including proof of source of funds, purpose of remittance, etc.).
How do we collect it?
We may collect information from you in the following situations:
- When you access or use our website and applications.
- When you speak with our representatives over the phone or at our stores across Australia.
- When you fill out application forms, orders, or contracts.
- When you use our services to conduct transactions.
- When you send us information via email, WeChat, messaging, WhatsApp, or mail.
- During conversations between you and MoneyChain representatives.
- When you attend MoneyChain seminars.
- When you subscribe to MoneyChain newsletters.
Generally, we strive to obtain information directly from the relevant individuals or organizations. If this is not practical, we may collect information from third parties, including public sources. We will take reasonable steps to notify you if we collect information about you from a third party.
If you visit any of our offices or premises, we may use closed-circuit television (CCTV) to record your image and/or conversations. These images and/or conversations may be recorded without further notice or warning. These recordings are our exclusive property.
How do we process this information?
We securely store your information and use it to provide you with the best remittance services. We need to collect personal information to provide you with our products and services or to conduct transactions with you. If we do not collect the required information from you under AML/CTF Laws, we may not be able to provide you with our products or services or conduct transactions with you.
Use of your information:
We only use your information to provide you with the best remittance services, including communicating with you, managing your case, and marketing our services to you. This includes:
- Providing you with information or advice.
- Providing you with our services and products.
- Conducting business processes and transactions.
- Managing your account.
- Identifying you to ensure we are communicating with the correct person.
- Processing your inquiries.
- Monitoring, developing, and improving the quality of our services.
- Complying with any laws and regulations (such as Australia's AML/CTF Laws).
Storage of your information:
Your information is securely stored in our Australian offices and is only accessible by our employees and businesses we work with.
Please note that under relevant AML/CTF Laws, we are obligated to retain information related to your personal identity for seven (7) years. In the absence of any legislative requirements, we will destroy, delete, or anonymize your personal information when it is no longer needed.
Sharing your information:
We will share your information with third parties to collect, process, and use your information. This includes:
- Our contractors or service providers to provide you with services or products.
- Our intermediary banks to process certain transactions on your behalf.
- Any partners, agents, or intermediaries who are part of providing our products or services.
- International intermediaries to complete your transactions.
- Any government regulatory agencies to fulfill their regulatory obligations under AML/CTF Laws.
- Credit reporting agencies, if you are our customer, to identify you. In this case, the information will be limited to your identity details, including your name, gender, address, date of birth, employer name, and driver's license number.
- Potential sellers or buyers in the event we sell or purchase any business or assets.
- Our affiliated companies.
Rest assured, we will never sell your information or provide it for free. However, if the government requests your information under the Privacy Act, any other law, or a court/tribunal order, we will comply.
How to access and update your information?
If you wish to access the personal information we hold about you, please submit your request in writing via the contact details below. In your request, please verify your identity and specify the information you need. We will respond to your request within a reasonable time.
There may be certain circumstances where MoneyChain is unable to provide you with some or all of your personal information. These circumstances include:
- If the release of the information would affect the privacy of other individuals or organizations.
- If the information is protected by attorney-client or litigation privilege.
- If the law prohibits us from providing you with access.
- If the release of the information could reasonably be expected to threaten the safety, physical or mental health, or life of an individual.
- If the information is commercially sensitive evaluation information.
If you believe that the personal information about you is inaccurate, outdated, incomplete, or misleading, please contact us in writing via the contact details below.
Cookies
We use software similar to cookies to facilitate the services we provide on our website and applications. Cookies provide us with information about where you come from, when you visit or return, how you use our website and applications, and how we can assist you. This helps us personalize our services for you.
Cookies are text files automatically stored on your computer or mobile device's drive. They can be disabled or deleted at any time through your browser preferences.
EU General Data Protection Regulation
In accordance with the new data protection requirements under the EU General Data Protection Regulation effective from May 25, 2018, we will provide additional measures if you are located in the EU or involve a third party in the EU, unless inconsistent with Australian law.
Contact Us
If you have any questions, comments, or complaints, please contact us via:
- Phone: +61 0451 688 889
- Email: [email protected]
- Or write to: Level 36, 201 Elizabeth Street, Sydney NSW 2000
Changes to this Privacy Policy
We may change this Privacy Policy from time to time, and we encourage you to check this page for the latest information.
